Frequently asked questions
Where is Trombly's Tackle Box located?
We are located at 595 West Street S, Orillia, ON L3V 5H7.
Do you ship products?
By default, all orders are set to be picked up in-store at 595 West Street S, Orillia, ON L3V 5H7.
You will be able to request a shipping quote on the checkout page for how much it will cost to ship your order to you. The quote will take 2-3 business days to receive after the initial request.
Can I request delivery for my order?
Yes, you can request a delivery quote. Once you request a quote on the checkout page, we will email you with a confirmation of the request and then you will get your official quote within 2-3 business days. Please note that orders will remain on hold until the quote is confirmed.
What happens after I place an order?
After placing an order, it will be placed on hold while we verify the availability of the products. Once verified, we will send you an email to let you know that your order is ready for pickup. If the products are unavailable, your order will be canceled, and you will be notified via email.
How will I know when my order is ready for pickup?
You will receive an email notification once your order is ready for pickup. Please do not come to the store until you receive this confirmation.
What if the product I ordered is not available?
If the product you ordered is not available, your order will be canceled, and we will notify you by email.
How do I contact Trombly's Tackle Box for more information?
You can reach us at (705) 327-3474 for any additional questions or concerns.
Can I cancel my order?
Yes, you can cancel your order before you receive the confirmation email that your order is ready for pickup. Please contact us as soon as possible to cancel. (705) 327-3474
Do you offer refunds?
Refund policies vary depending on the product. Please contact us directly at (705) 327-3474 for more information regarding refunds.
Any other Questions?