(705) 327-3474 | 595 West Street S, Orillia, ON L3V 5H7
Store Hours: Monday – Friday 9-6 | Saturday 8-5:30 | Sunday 10-5

Customer Help

Our team is here to help.

Common purchasing questions and answers

Orders and Shipping

We try to package and ship orders within 24 hours but times will depend on the overall volume of orders at any given time.  You will get a notification when your order has been shipped.

When you please an order, you will have the option to checkout as guest or create an account with us. Creating an account means you will be able to log into our website and view past orders and manage your shipping preferences so that you can check out faster in the future.

When your order has shipped from our warehouse you will receive a shipping notification that includes a tracking number.  If you don’t receive your order within 3 business days, call us so that we can look into it further for you.

If you have an account with us, you will have the option to save your payment information for quicker checkout in the future.  If you do not, we will not keep any credit card info on file.

Sales tax is charged based on the ecommerce tax rules in Canada. Customers from each province is charge the tax rates that are applicable in their province.

Currently we are only shipping to Canada. If you see something you like, call the store and we’ll see if we can arrange international shipping with you.

If you need to swap an item

Returns and Exchanges

30 days full refund for unopened items.  Customers will be responsible for related shipping fees. Restocking fees will apply for opened items that pass inspection and can be resold.

Call us so we can rectify the situation.

Call us so we can rectify the situation.

All returns should be mailed back to our retail location at:

Trombly’s Tackle Box
595 West Street S,
Orillia, ON
L3V 5H7

The best way to reach us is by phone at 705-327-3474.  If phone does not work for you, you can email us at [email protected] regarding issues with an order or [email protected] for general inquiries.

Please email [email protected] as soon as possible so we can get in touch with the shipping company on your behalf.

Unfortunately not at this time.  Call us however and we’ll see how we can rectify the situation.

Gift Certificates & Layaways available!

Call or come visit us